Refund Policy
Refund Policy – Kiwi Fish & Chips & Chicken
At Kiwi Fish & Chips & Chicken, we take pride in serving fresh, high-quality food. Customer satisfaction is our top priority, and we aim to ensure you have the best dining experience with us. However, if you are not fully satisfied with your order, please review our refund policy below:
1. Eligibility for Refunds
We offer refunds or replacements in the following cases:
The order received is incorrect (wrong item, missing items, or incorrect portion size).
The food is spoiled, undercooked, or not prepared as per standard quality.
An issue arises due to payment errors, such as double charges.
Refunds will not be provided in cases where:
The customer changes their mind after placing the order.
The food was prepared correctly, but the customer did not like the taste.
The order was not picked up on time or was left unattended after delivery.
Refund Policy - the basics
2. Process for Requesting a Refund
To request a refund or replacement, please follow these steps:
Contact us within 30 minutes of receiving your order.
Provide your order details, receipt, and a clear description of the issue.
In some cases, we may request a photo of the item as proof of the issue.
Once verified, we will issue a refund or prepare a replacement meal as per your preference.
Refund Methods
Refunds will be processed using the original payment method. Please allow 3-5 business days for the amount to reflect in your account.